BKS Studio
Frequently Asked Questions
Everything about BKS products, shipping, returns and the Member tier system.
Every piece is built from original artwork, hand-directed and built through a generative process in the BKS studio. Products are printed on demand using all-over-print (AOP) technology — edge-to-edge colour and detail on every piece. Nothing is produced until you order.
Made to order. Each piece is printed only after you place your order, so nothing is produced in advance or held as stock.
All pieces are made to order. Production takes 2–7 business days; delivery time then depends on your destination and carrier, and the estimate is shown at checkout. You will receive a tracking email as soon as your parcel is dispatched.
Yes. We ship worldwide. Production takes 2–7 business days. Shipping costs and the delivery estimate vary by destination and are shown at checkout. Import duties may apply depending on destination.
We accept returns within 30 days of delivery. For non-defective returns and withdrawals, return shipping is the customer's responsibility and is non-refundable. If an item arrives defective, misprinted, damaged, or incorrect, contact crew@bakabo.club within 30 days with photos or a short video; we will arrange a free replacement or a full refund and cover the return shipping. Items must be unused, in the same condition received, and in their original packaging. EU consumers also have a statutory 14-day right of withdrawal. Contact us before sending anything back.
Orders can be cancelled within 12 hours of purchase — email crew@bakabo.club immediately. Once production has started, the order cannot be changed or cancelled.
BKS Membership uses the Metal Tier system — 5 levels, all free to join: • Lead ◎ (0 orders): wishlist, newsletter access • Iron ⬡ (1–2 orders): size history, basic style recommendations • Brass ◈ (3–5 orders): Personal Shopper + Try-On Camerino + drop access +48h early • Silver ◇ (6–9 orders): curated drops +24h early, full archive access, advanced customisation • Gold ✦ (10+ orders): VIP private drops, white-glove curation, co-creation access Create a free account on bakabo.club to start.
The BKS Try-On Camerino is a virtual fitting experience available for Brass tier members and above (3+ orders). Upload a reference photo and see how BKS pieces look on you before ordering. Access it at bakabo.club/pages/bks-members → Try-On tab.
Yes. Photos are processed only within your secure member session. If you share a preview with the BKS crew for manual review, we request explicit GDPR consent before transmitting. We never store or share your photos without permission.
Yes — text personalisation is available for Brass, Silver and Gold tier members. You can add custom text on the front, back or sleeve of most garments for an additional +€15. Contact the BKS AI assistant or the crew to request a custom piece.
We accept credit and debit cards (Visa, Mastercard, Amex), PayPal, and all digital wallets supported by Shopify Payments including Apple Pay and Google Pay. All transactions are secured by Shopify's PCI-compliant payment system.
BKS products use all-over-print technology — the artwork is the colour. Most pieces are available in one design per edition. Some product types (e.g. athletic shorts, windbreaker) are available in different base colourways. Use the colour filter on the collection page to browse options.
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