Refund policy

Made to Order

All BKS Studio products are made to order by our print-on-demand production partner. Each item is produced individually after your order is placed and payment is confirmed. Because production begins immediately after purchase, we cannot cancel or modify an order once it has entered production. Our items are produced from BKS Studio's own catalogue designs and are not personalised to the individual customer, so your statutory right of withdrawal (below) applies.

EU Right of Withdrawal

In accordance with the EU Consumer Rights Directive (2011/83/EU), consumers in the European Union have the right to withdraw from their purchase within 14 days of receiving the goods, without giving a reason. To exercise it, tell us your decision by a clear statement at crew@bakabo.club (you may use the EU model withdrawal form). Our 30-day return policy voluntarily exceeds this minimum.

Returns

We accept returns within 30 days of delivery. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. Gift cards cannot be returned. If you are exercising the 14-day EU right of withdrawal, please send the goods back without undue delay and within 14 days of notifying us.

How to Start a Return

Please contact us at crew@bakabo.club before sending anything back — do not return a product without contacting us first. We will send you detailed return instructions; depending on the item, it may need to be returned to our production partner.

Refunds

Once we receive and inspect your return, we will email you to confirm receipt and let you know whether your refund is approved. Approved refunds — including any VAT paid — are processed to your original payment method within 14 days. For a valid EU withdrawal, the refund also includes the standard delivery cost you originally paid. We may withhold the refund until we have received the returned goods or proof that they have been sent back.

Defective, Damaged, or Incorrect Items

If an item arrives defective, misprinted, damaged, or incorrect, contact us at crew@bakabo.club within 30 days of delivery with photos (or a short video) of the issue. We will arrange a free replacement or a full refund, and we cover the return shipping.

Return Shipping Costs

For non-defective returns and withdrawals, return shipping is the customer's responsibility and is non-refundable; if you receive a refund for a non-defective item, the cost of return shipping may be deducted from your refund. For defective, damaged, or incorrect items, we cover the return shipping.

Exchanges

We replace items only if they are defective or damaged. To arrange an exchange for the same product, email us at crew@bakabo.club and we will provide instructions.

For any questions about this policy, contact us at crew@bakabo.club.